A 99.9% Server Uptime
We’ve built our shared hosting platform using stable hardware components and heavily tweaked software. Our sysadmins have installed a tweaked version of Security–Enhanced Linux on all our machines to ensure maximum safety and reliability. We have installed a number of distributed denial–of–service protection appliances in addition to highly effective firewall programs to make sure our network is impregnable and secure.
All our Linux shared hosting packages plans come with a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, the guarantee remains the same.
A 99.9% Network Uptime
Aside from our cloud hosting system, we have also built our very own internal network in all our datacenters. Everything is based on top–quality hardware delivered by Juniper. And on each and every router, we have put a firewall with an intricate algorithm with the intention to filter all dubious requests.
In this way, in all our datacenters – in our data center in the US, in our data center in the UK, in our data center in FI, in our data center in East Europe and in our data center in AU, you will enjoy a 99.9% network uptime guarantee. And this guarantee is available with all web hosting packages in every datacenter.
A 30–Day Money–Back Guarantee
Although we have done pretty much everything to lower all potential risks with our cloud hosting packages and although we offer outstanding support, there are cases when the client is just not happy with what we offer. Or he needs to move to a more powerful web hosting solution, like a virtual private server or even a dedicated hosting server.
That is the reason why our company offers a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you are not satisfied, you will get a refund.
24/7 Technical Support
In the event that you run a hosting firm, your tech support engineers are of great importance. That’s the reason why we have diligently picked a very trained group of tech support engineers, each with several years of experience behind his back. With their help, we offer 24x7 support with all our hosting packages.
And not only that, we offer a 1–hour response time guarantee. All trouble tickets are responded to within 60 minutes and our average support ticket response time is just 20 minutes!